SMS Privacy Policy: SMS Customer Updates & Privacy Policy

Effective Date: March 13, 2021

At Wheeler Marine, LLC / Swoop II Adventures, we want to ensure your time on the water is smooth, safe, and enjoyable! We use text messaging exclusively as a helpful tool to keep you updated about your upcoming trips. We do not send marketing or promotional texts, and we will never sell your information.

1. Keeping You Informed & Safe

When you share your phone number with us, you are opting in to receive real-time updates directly from our crew. We only send text messages when it is essential for your trip, specifically for:

Weather Alerts: Keeping you safe by letting you know if conditions change.

Vessel Updates: Informing you immediately if unexpected maintenance affects our schedule.

Trip Status: Confirming that we have met the minimum headcount required for the trip to head out.

2. What to Expect

Message Frequency: Texts are strictly situational—you will only hear from us when it directly impacts a trip you have booked.

Costs: We do not charge for this service, though standard message and data rates may apply depending on your mobile carrier plan.

3. Your Choices

To Stop: If you prefer not to receive these text updates, you can opt out at any time by replying STOP to any message. (Please note: If you opt out, you may miss urgent, last-minute weather and safety updates regarding your trip).

For Help: If you have questions or need assistance, simply reply HELP, call us at 850 424 8766, or reach out to us at [email protected].

4. Protecting Your Privacy

Your trust is incredibly important to our crew. Wheeler Marine, LLC does not sell, rent, lease, or share your mobile number or your text messaging consent with any third parties, affiliates, or partners for marketing or any other reason. Your information is kept completely secure and is used solely for direct communication between us and you.